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[chekroud43]

السلام عليكم

دائما لما أريد أن أقوم بتفعيل حسابي و أرسل بطاقة التعريف و فاتورة الهاتف لكنه دائما تصلني هذه الرسالة

Dear abdou,

We have reviewed your document submission, and we have not been able to accept all of your documents, as detailed below :

Identity Verification Document

We cannot accept your identity document because of the following: Not a valid ID issued by a government; or Unable to verify this type of ID document. Please send us a scanned photo identification document issued by the government in the country you are currently residing. This may include a Resident Visa or Visa Permit. Please note that we cannot accept military identification cards, because of the difficulty of verifying their authenticity.

As a reminder, here are our standard requirements for ID documents:

o Your ID must be current (not expired)
o The image must be clearly legible and show all four corners and all four edges of the page
o The image must be sent as an attachment (not embedded in the text of your email) in either a JPG, JPEG, or GIF format
o You must send your email from the email address that is registered on your NETELLER account
o We must see your picture, full name, date of birth, signature, and the document number
o Passports should be open to the page showing your photo and full passport number. Include a second image of the page showing your signature if that is on a different page in your passport.
o When sending ID cards or driving licenses, make sure to include separate images of both the front of the card as well as the back of the card. Ensure that we can clearly see your ID card or license number
Address Verification Document

The address verification document you sent has been accepted. No additional address verification documents are required at this time.

Please resend the requested documents to - البريد الإلكتروني حذف من قبل الإدارة (غير مسموح بكتابة البريد) -

If you would like assistance from a NETELLER representative with your document submission, please contact our Customer Service team by clicking on the following link: https://help.neteller.com/cgi-bin/ne...p?p_faqid=2333.

Thank you for choosing NETELLER.

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