ماذا افعل بعد أن ثبت ان طردي dhl express قد ضاع او سرق

[momo984]

و هذا ما كتبه للسيبور:

Inquiry type
Complaint

Comment
Hello DHL,
tracking number: *********6
If we look to the tracking DHL Express we found that my packet was arrived in Algiers on Saturday, January 05,2015 but since January 08,2015 there is no informations about the packet and I did not receive it yet.
(Worse, the package was reported as delivered and signed by me)

I called the local DHL office in Algiers Several times and they told me that the packet is on the way to me and it will take a week;(that what we called express delivery !) and with an another postal company wish is (EMS)!! .
today we are on 17 of january and I did not received my packet yet and I don't have any informations on his ******** now. -maybe it's lost or stolen -

I wish you understand and get help me please
Greeting