لدي مشكل مع neteller و ali expresse

[fouzi01]

لقد قمت بطلب شراء من aliexpresse وتم الحجز من بطاقة neteller قيمة طلب لكن بعد 24h رفض طلب مع ارسال mail :
Your Order No. 63075228527767 has been closed

Dear KEHIOU FAOUZI,
Thank you for shopping on AliExpress ! Unfortunately, your payment could not be verified and Order No. 63075228527767 has been closed for security reasons.Please be assured that the payment for this order was not deducted by AliExpress.

To avoid order cancellation, please follow the below steps to submit a claim:
1.Sign in to AliExpress
2.Go to My Orders and locate this order
3.Click “View Details”
4.Click “Want to Claim”
5.Submit the following documents:
•A copy of your personal ID/passport or driver’s license
•A copy of your card and bank statement if you paid with a credit/debit card or a copy of your bank statement if you paid with your checking account


Just a gentle reminder - a bank statement is a document that shows all the money that went into or out of your bank account during a particular period of time. If needed, you can contact your bank to get this document.

For security reasons, please conceal the middle digits of your card number. However, please make sure that we can locate the card holder’s name, card issuing bank as well as the last four digits of the card/account number. We will respond to your claim within 3-5 working days.

Once your card information is verified, you can place your order again.

و مع هذا لم يتم تعويض المبلغ المحجوز.
أريد حل من فضلكم.