طلب مساعدة عاجلة من فضلكم

[عبد الجليل 34]

السلام عليكم
لقد وصلتي رسالة الى ايميلي , بعدما اشتريت 55 دولار ( حيث أنه لم يتم الموافقة على هذا المبلغ بعد )

و هذا نص الرسالة أرجو المساعدة

Dear xxxx xxxxx,
This is to inform you of an attempt to make a private payment to your Payoneer card ending in xxxx. The payment request xxxxxxxxfor $55.00 has not yet been approved.
Before we can approve this private payment request, we require additional information from the loader (specified below).
Private loading of funds to the Payoneer card involves an approval process with our Payment Approval Department. Payoneer reserves the right to request additional information or documentation before approving a payment, to limit the payment amount, or to decline a payment altogether.
A notice was sent to the loader requesting a copy of the loader's government-issued photo ID (such as a driver's license, country ID, or passport) and a copy of the front and back of the credit or debit card that the loader is using to make the payment request.
The documents can be faxed to us at x-xxx-xxx-xxx or scanned and e-mailed to - البريد الإلكتروني حذف من قبل الإدارة (غير مسموح بكتابة البريد) -.
Please note that the loader will not be charged unless the payment request is approved. In order to approve the payment request, we must receive the requested documentation within 7 days.
For additional information about this payment please reply to this e-mail or call us during business hours at x-xxx-xxx-xxxx Ex. 2 (Sunday ? Friday 5AM-6PM EST except US holidays).
Should you believe this to be an error please contact us at - البريد الإلكتروني حذف من قبل الإدارة (غير مسموح بكتابة البريد) -
Thank you,
Payoneer Customer Support