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PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible, and we apologize for the inconvenience.
Why is my account access limited?
Your account access has been limited for the following reason(s):
Sep 2, 2012: We want to make sure that no one created this account without your permission. Please change your password and create new security questions. You should also take a look at your account information (address, phone number) and recent transactions. Make sure that your account information hasn't changed and that you recognize all of your transactions.
If you see a payment that you don't recognize, let us know. Go to the Resolution Center, then click Dispute a Transaction to report an unauthorized transaction. You can also call us at .
(Your case ID for this reason is ---3.)
How can I get my account access restored?
It's usually pretty easy to take care of things like this. Most of the time, we just need a little more information about your account or latest transactions.
To help us with this and to find out what you can and can't do with your account until the issue is resolved, go to the Resolution Center.
We'll review the information you provide and email you if we need more details or when your account is back to normal.
Once you complete all of the checklist items, your case will be reviewed by one of our Account Specialists. We will send you an email with the outcome of the review.
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