طلب شرح رسالة من موقع tinydeal

[azizo18]

اليوم وصلتني رسالة من موقع التسوق tinydeal اظن انها بسبب عدم وصول سلعتي من الموقع 64 يوم ولم تصل
السلعة وطلبت منهم اين هي سلعتي او استرجاع الاموال اما بخصوص الرسالة اظن انها بخصوص سلعتي
بحسب الرسالة ان الطرد عاد الي المرسل ام خطا في العنوان لم افهم جيدا الرسالة من لديه الخبرة في هده الامور
يخبرنا ما يجب علي ان افعل وشكرا

الرسالة

Dear aziz :
We apologize for all the trouble we bought to you; we regret to tell you your item was returned back to us as the Addressee unknown.
Package details :STH-23289*1

You may note that we really send your item to the address which you requested.

The tracking number is:

We have rechecked your item. It has a little scrape because of the long shipping and rough handing. We try our best to replace the item but the supplier refuse to do so as it is not their fault. We are negotiating with them now.

The lost is for both of us. However, we will try our best to give you a good service and agree to resend you another brand new item.

Here are some solutions for the case:
1. RESEND. You pay the shipping cost 30% of the package values USD2.51 and we resend (amount is according to the weight), Pease give us your full address and phone number, including your Name, room number, street address, City, Zip code, Country. Or you can give us your P.O Box. All detail for sending.
(FAQ: How to send money? https://faq.tinydeal.com/Default/Faq_Info/194)

2. REFUND. We will deduct some money for all the handling fee (including shipping fee, transaction fee, depreciation) and then give you a 65% partial refund (If you paid extra money for DHL. UPS or EMS fee, we will deduct the shipping fee. As we are unable to get postage back from post office.).
As we state: "Please give us your decision within 5 days. If we can’t got any response in 5 days, we will give you partial refund".

Since more than 5 days has passed and we have not got the response, we will give you the partial refund soon.
Thank you
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OrderId:887140.
Item subject:[9600008871220000333559]1x STH-23289*#.
Buyer UserId:.
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