السلام عليكم أخي صحيح أتني لا أتقن جيدا اللغة الإجليزية لكن أردت التركيز ولم يجيبوني هاهي المحادثة
Thank you for taking the time to chat with us today. Below is a copy of your chat transcript for future reference.
Chat 02/20/2018 12:18 PM
[11:58:13 AM]Hello and welcome to Payoneer customer care! My name is Ronnie and I would be happy to assist you! Please bear with me for a few moments while I pull up your information from our system. I will be right with you.
[11:58:18 AM]Mohamed Amine: hello
[11:58:23 AM]Mohamed Amine: I received a card to card payment but the problem the payment is rejected why ?? and how should I do now to receive my payment ??
[11:58:31 AM]Ronnie: I will be happy to check this for you. Before we proceed, please provide some details for identification. Please provide me with your date of birth in the US format (Month/Day/Year).
[11:59:03 AM]Mohamed Amine : 02/20/1980
[11:59:13 AM]Ronnie: Thank you.
[11:59:20 AM]Mohamed Amine: think's
[11:59:25 AM]Ronnie: Please provide the amount and the date of the payment in question.
[12:00:00 PM]Mohamed Amine: amount 100 dollars
[12:00:15 PM]Mohamed Amine: date of payment 02/19/2018
[12:01:25 PM]Ronnie: Thank you. I am looking into this for you. One moment please.
[12:01:33 PM]Mohamed Amine: ok
[12:01:38 PM]Ronnie: Thank you.
[12:08:00 PM]Ronnie: Thank you for holding. please note that this payment was cancelled because it violated our terms and conditions. please note that we cannot provide the exact reason why this was cancelled, however you can check our terms and conditions yourself at
https://payouts.payoneer.com/Partner...tKKN9iyw%3d%3d
[12:09:21 PM]Ronnie: Is there anything else I can help you with?
[12:09:55 PM]Ronnie: I have not heard from you for a while. This chat will disconnect soon.
[12:10:06 PM]Mohamed Amine: I recharge my account as usual I received a payment from payoneer to payoneer
[12:11:02 PM]Ronnie: the payments department has recognized that this payment violates our terms and conditions. as i said, we cannot disclose the reason why but you can check the terms and conditions yourself
[12:11:05 PM]Ronnie: Is there anything else I can help you with?
[12:11:18 PM]Mohamed Amine: does that mean that I will not receive my payment?please !?
[12:11:39 PM]Ronnie: no, this payment was already cancelled and sent back to the sender
[12:11:55 PM]Ronnie: please note that your payoneer account is still active and you can receive payments
[12:12:44 PM]Ronnie: Are there any other issues I can assist you with today?
[12:12:59 PM]Mohamed Amine: one minute please
[12:13:06 PM]Ronnie: yes?
[12:14:09 PM]Mohamed Amine: is it the payer who violates the terms or me ??
[12:14:31 PM]Ronnie: both of you
[12:15:43 PM]Mohamed Amine: OK then I have to see with the customer is that ??
[12:15:55 PM]Ronnie: yes, you can do that
[12:16:35 PM]Mohamed Amine: and so he can not pay me ??
[12:16:54 PM]Ronnie: please check the terms and conditions regardign this
[12:17:05 PM]Mohamed Amine: ok
[12:17:47 PM]Ronnie: do you have any other questions?>
[12:17:52 PM]Mohamed Amine: no
[12:17:58 PM]Ronnie: ok
[12:17:59 PM]Ronnie: It was a pleasure to assist you.
[12:18:00 PM]Ronnie: Thank you for visiting. Please feel free to contact us again at any moment during our business hours.
Our telephone lines are available from 6:00 AM to 6:00 PM EST and our chat services are available from 02:00 AM to 06:00 PM EST, Monday through Friday. Goodbye!
[12:18:01 PM]'Mohamed Amine Hamdad' disconnected ('Concluded by Agent').
Thank you,
Payoneer Customer Care Reference Number: 180220-014339
Thank you for taking the time to chat with us today. Below is a copy of your chat transcript for future reference.
Chat 02/21/2018 05:37 AM
[05:13:10 AM]Hello and welcome to Payoneer customer care! My name is Josh and I would be happy to assist you! Please bear with me for a few moments while I pull up your information from our system. I will be right with you.
[05:13:20 AM]Josh: Hello, how are you?
[05:13:24 AM]Mohamed Amine: hello
[05:13:39 AM]Mohamed Amine: how are you gine thinks and you
[05:13:41 AM]Josh: Hi
[05:14:11 AM]Josh: Im good thanks
[05:14:13 AM]Josh: How may I help you?
[05:14:22 AM]Mohamed Amine: yes please josh
[05:14:28 AM]Mohamed Amine: I have contacted your support yesterday because my payment was canceled he told me that the payment was refunded to the payer because of breach of conditions, I contact the sender he told me he can not sent me money problem on my account because he can sent money to another user except me
[05:15:17 AM]Josh: I am sorry to hear that.
[05:15:18 AM]Josh: I will be happy to check this for you. Before we proceed, please provide some details for identification.
[05:15:19 AM]Josh: Please provide me with your date of birth in the US format (Month/Day/Year).
[05:15:37 AM]Mohamed Amine: …..xxxx
[05:15:49 AM]Josh: Thank you.
[05:16:02 AM]Mohamed Amine: think's
[05:16:23 AM]Josh: So our payment platform is bound by certain terms and conditions, which that payment did not meet
[05:16:30 AM]Josh: That is why it was cancelled
[05:16:57 AM]Mohamed Amine: so I think my account is not getting card-to-card money
[05:17:13 AM]Josh: I'm sorry, I did not understand. Can you please rephrase your question?
[05:18:53 AM]Mohamed Amine: I mean that my account does not receive money because the sender has used the same procedures for other users and they have received their money
[05
33 AM]Josh: Yes correct
[05:20:52 AM]Josh: Anything else I may help you with today?
[05
22 AM]Mohamed Amine: so why ? just me that I can not receive? how to be able to receive on my card ??
[05:22:24 AM]Josh: So our payment platform is bound by certain terms and conditions
[05:22:44 AM]Mohamed Amine: because I am in contact with the payer, how he must send me to receive them
[05:22:50 AM]Josh: Unfortuantely, we cannot offer you the payment service to receive payments like that anymore
[05
35 AM]Mohamed Amine: so please explain me how to receive money from a friend who has a payone account
[05
56 AM]Josh: You wont be able to receive payments like that im sorry
[05:26:33 AM]Mohamed Amine: then the payments are done just by company not by private individuals is that?
[05:26:57 AM]Josh: Correct yes
[05:27:44 AM]Mohamed Amine: OK thanks and I can receive my payment by PayPal for example ??
[05:28:40 AM]Josh: No you wont be able to
[05:29:26 AM]Mohamed Amine: ah
[05:29:40 AM]Josh: Is there anything else I can help you with?
[05:29:58 AM]Mohamed Amine: because I believe these conditions are new to payoneer? because with the old I think it's possible
[05:31:08 AM]Josh: Yes its possible
[05:31:37 AM]Mohamed Amine: how to connect my account to PayPal or skrill ..... it is possible or not ?? with the new car and new conditions
[05:32:02 AM]Josh: Is there anything else I can help you with?
[05:32:30 AM]Mohamed Amine: i can connect my account
[05:32:45 AM]Mohamed Amine: to paypal or skrill
[05:32:51 AM]Mohamed Amine: or not?
[05:33:39 AM]Josh: No....
[05
29 AM]Mohamed Amine: and how to recharge my account please
[05:35:08 AM]Josh: You can only get payments from companies like Upwork or Fiverr
[05:35:37 AM]Mohamed Amine: ah ok
[05:35:40 AM]Mohamed Amine: can I pay directly to the bank american bank of america
[05:36:22 AM]Josh: No
[05:36:30 AM]Mohamed Amine: ok
[05:36:34 AM]Mohamed Amine: think you
[05:36:40 AM]Josh: Sure
[05:36:41 AM]Josh: It was a pleasure to assist you.
[05:36:42 AM]Josh: Thank you for visiting. Please feel free to contact us again at any moment during our business hours.
Our telephone lines are available from 6:00 AM to 6:00 PM EST and our chat services are available from 02:00 AM to 06:00 PM EST, Monday through Friday. Goodbye!
[05:36:55 AM]'Mohamed Amine' disconnected ('Concluded by Agent').
Thank you,
Payoneer Customer Care Reference Number: 180221-00442