يا اخواني سلعتي لم تصل وحتى ذهبت الى البريد وقالو لي هذه السلعة لم تدخل الى الان الى بلدي
اتصلت بالبائع وقال لي
Dear Friends:
I'm sorry you have not received the goods! Each country's aging is not the same, I'm sure the goods has long been issued, is still the way to the transport, I think you will soon receive, we are unable to provide more detailed information, you can go to the courier company website http :/ /
www.hongkongpost.com/, or consulting Dhgate platform for customer service! Thank you!
وعندما اتصلت ب الموقع الرد كان هكذا
Thank you for contacting us here at DHgate.
We are sorry for delay to reply you.
We suggest you contact the seller for a solution, because your seller is your real supplier and sender of items, DHgate is only a platform for you and the seller.
Also the seller could contact express company directly.
If your seller does not reply you in 3-5 business days, you can click” Return&Refund” in your order for a solution with the seller:
Please do as follows to reach agreement with the seller.
1) Log in your DHgate account.
2) Click “Active Orders (Escrow)”in the left of the page.
3) Find the order number.
4) Click the link “Return & Refund” under the Tab “Action” in the right of the page.
Notice : The "Return & Refund" click will be valid on the 5th day when the seller changed the order status into "Shipped “and it will disappear on the 45th day when the seller changed the order status into "Shipped".
You do not reach agreement with your seller in 15 workdays, you can escalate the dispute, we help you to solve it, please do not worry about it.
Please log on the site below to know the process of the case:
https://help.dhgate.com/help/buyerhel...4010AC0B642BF0
Please be free to contact with us,if you have any questions.
Best Regards,
انا في حيرة من امري ماذا افعل
السلعة الان 41 يوم ولم تدخل البلاد